FAQ
It depends on the type of number purchased. Most numbers are activated immediately. Custom vanity order may take 2 business days to become active. Porting your existing number to take up to 7 business days.
Yes! You may change your plan at any time through your dashboard. Please contact us if you need help with this.
You can pay for your 365tel subscription using any major credit card or debit cart including MasterCard, Visa, Discover, American Express, JCB and Diner's Club.
Send is an email and we will cancel your subscription within 24 hours. Please note that callers do your phone number(s) will receive a busy signal once your service is cancelled.
Sorry, at this time we are only able to offer numbers in US (including Puerto Rico).
We run a fully redundant system and offer a 99.999% uptime guarantee.
Yes. You can set up unlimited forwarding numbers. You can combine this with simple menus such as "Press 1 for sales, 2 for support" and have each option be forwarded to a different person.
Absolutely. You can record your greeting using your web dashboard or have the system call you to take your recording.
Yes, as long as your phone number is SMS-enabled. You may send and receive text messages using your web dashboard.
You can only receive faxes using 365tel.com.
Once your minutes are used up, we automatically replenish your account with the amount your specify. This can be done in the increments of $10 and higher. You will never miss a call.
Yes, you may use your own SIP device or software. The configuration information is available once you define an extension via your user dashboard.
Visit this page and enter the email address you used to create your 365tel account. We will promptly mail you instructions to reset your password.
There are a couple of reasons why this could be happening. Custom vanity numbers take 2 business days to be activated. Second, make sure that your 365tel is configured to forward to your number. Please check the time schedule for the number if you have specified it. If you can still not receive calls, please give us a call or contact via email.
Voicemail messages are forwarded to you via email from [email protected]. The audio recording is attached to this message. Make sure your email system is not filtering emails from this address or emails with an audio attachment. Also, please check your set up to make sure the correct email address is entered in 365tel for forwarding voice messages.
You can contact our support team by opening a ticket. We will answer your question within 24 hours (much sooner in most cases).
Voicemail messages are e-mailed to the address you specify for each mailbox. The audio is attached as an .mp3 file.
Alternatively, you may call (855) 212-9900 to check your messages. Note that this will only work if you call from the phone number (usually your mobile) you used during set up of your account. If you have extensions set up, you may dial 99 to check your voicemail.